| Policies |
-all reservations must be guaranteed. . . -accepted methods of guarantee . credit card . . -deposit is not accepted at this hotel. . . -all reservations must be cancelled by 1600 hours 2 days . prior to arrival local time to avoid incurring a . cancellation charge. in the event of a late cancellation or if the guest makes a no-show the hotel will charge 1 . nights stay as a penalty. the cancellation policy may . vary due to seasonal or fair periods. please note the . correct cancellation deadline will be returned at the . time of booking. . -bookings of 4 or more rooms are classed as a group and . therefore can only be reserved on a request basis. . . -children 0-12 years of age stay free of charge when . sharing their parents room. . -children from 12 years onwards are charged at the adult . rate. . -baby cribs are available free of charge. . . -tax and service charge are not included in rate. . . -pets are not accepted. . . -hotel provides private parking . indoor car park - free of charge . outdoor car park - free of charge . . |
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| Credit Cards |
-accepted credit cards . american express . diners club card . mastercard . visa card . en route . . |
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| Transportation |
-yyz pearson international airport - toronto.95.0km/59.4mi -iag niagara falls airport - 24km / 15mi -recommended transport . airport bus...........approx cost cad110.00 . . -by car . take 427 south to 401 west to 403 hamilton/niagara to the qew niagara/toronto bound. after passing through . st.catarines you will go over the garden city skyway . bridge. immediately after the bridge take your first exit - glendale exit and follow the ramp to the main entrance at white oaks. . . |
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| Facilities |
the hotel offers the following facilities and services . -business facilities -handicapped facilities -coffee shop -convention centre -outdoor parking-free -lounge . -24hr reception desk -conference rooms -garden . -vending machine -air conditioning -terrace . -car rental desk -business centre -gift shop . -safe deposit boxes -cocktail lounge -elevator . -executive level -fitness centre -restaurant. -health club -valet service -bar . -cnn news service -airport shuttle-charge -fax service -express checkout -secretarial services -porters . -laundry service -room service-limited -concierge . -ice machine . . |
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| Services |
the hotel offers the following facilities and services . -business facilities -handicapped facilities -coffee shop -convention centre -outdoor parking-free -lounge . -24hr reception desk -conference rooms -garden . -vending machine -air conditioning -terrace . -car rental desk -business centre -gift shop . -safe deposit boxes -cocktail lounge -elevator . -executive level -fitness centre -restaurant. -health club -valet service -bar . -cnn news service -airport shuttle-charge -fax service -express checkout -secretarial services -porters . -laundry service -room service-limited -concierge . -ice machine . . |
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| Location |
-conviently loacated at the gateway to the niagara region minutes from the old town niagara falls and centrally . located in the middle of wine country and surrounded by . the areas finest golf courses. . -niagara falls railway station....12.0km/ 7.5mi . -st catharines bus terminal.......10.0km/ 6.3mi . -toronta internationl airport.....95.0km/59.4mi . -buffalo airport-ny...............57.0km/35.6mi . |
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| Family Plan |
-extra beds and baby cribs are available and are on a . request basis. . -children 0-12 years of age stay free of charge when . sharing their parents room. . -children from 12 years onwards are charged at the adult . rate. . -baby cribs are available free of charge. . |
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| Meal Plans |
-breakfast is not included. . . -continental breakfast......approx cost cad10.95 . -buffet breakfast...........approx cost cad14.95 . -full breakfast.............approx cost cad14.95 . . |
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| Pet Policy |
-pets are not accepted at the hotel. . . |
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| Recreational Facilities |
-some of the leisure facilities available at the hotel . or nearby . complete fitness facility..............on site . bicycling..............................10.0km/6.3mi . bowling................................15.0km/9.4mi . golf...................................on site . horse riding...........................on site . squash.................................on site . tennis.................................on site . -please note that even though some of the facilities do . not have any prices listed. this does not necessarily . mean that there is no charge. . . |
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| Conference/Banquet Facilities |
the hotel has 20 conference rooms - . . boardrm theatre classrm banquet amphitheatre - - 150 - . grand event room - 825 450 580 . grand event room a/b/c - 275 150 180 . studio 1-9 15 30 16 20 . studio 10-13 - 150 75 90 . combined studio 10/11 12/13 - 275 150 180 . combined studios 4/5 and 6 - 130 70 120 . ballroom - 300 150 250 . ballroom a or b - 125 70 120 . directors room 20 50 30 50 . . |
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| Commission Policy |
-travel agency commission is payable at 10 percent. . . -some negotiated/corporate and discount package rates . exclude commission - as per contract. . . |
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| Room Type Description |
-a1k tower room with 1 king size bed . -a2q tower room with 2 queen size beds . -b1k superior room with 1 king size bed . -b2d superior room with 2 double beds . -ajs executive suite with 1 king size bed . -su1 deluxe suite with 1 king size bed . -------------------- room amenities ---------------------- air conditioning alarm clock minibar cable channels bedding-blankets etc bathtub . movies charged coat hangers television . coffee/tea mkg.fac. computer hook up shower . phone direct dial writing desk iron/board . toiletries lock-electronic key mirror-full . pillow-non allergy wc./toilet modem . safety deposit box non smoking rooms radio . temperature control windows that open hairdryer . . |
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| Dining |
-liv restaurant . the atmosphere like the interior is elegant/restrained . and full of charm with a high standard of service. . open mon - sun breakfast 0700-1100 hrs . lunch 1100-1500 hrs . dinner 1700-2200 hrs . max seating 75 . . -the bench bar and grille . casual dining in a relaxed atmosphere overlooking the . tennis courts. . open mon - sun ALL day 1000-2300 hrs . max seating 75 . . |
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